Installation Guide Adaptive Server Enterprise for Linux/Intel

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Appendix A Alternative
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Installation Guide Adaptive Server Enterprise for Linux/Intel

Chapter 9 Troubleshooting

Troubleshooting SySAM

When you boot Adaptive Server with SySAM support, problems acquiring licenses or contacting the asset management software appear in the Adaptive Server error log file, lmgrd.log ($SYBASE/$SYBASE_SYSAM/log).

Table 9-4 describes the SySAM error messages and suggests ways to correct common problems.

SySAM error messages
Message	Description	Action
Use license file filename.	This message identifies the license file that Adaptive Server uses.	This is a normal start-up message; no action is required.
Feature feature_name is not licensed.	There is no license available for the specified optional feature.	You must purchase and install a valid license for the feature before it can be used. See Chapter 3, "Sybase Software Asset Management (SySAM)".
There is no valid license for ASE server product. Server is booting with all the optional features disabled.	Adaptive Server cannot find a valid license file, or it cannot contact the asset management software to check out an ASE_SERVER license.	When Adaptive Server cannot check out an ASE_SERVER license, the server boots but does not enable any optional features. If you have purchased an ASE_SERVER license, make sure it has been installed. Also, make sure the license file exists and has been defined in LM_LICENSE_FILE.
License manager initialization fails.	The asset management software did not initialize.	Use "Starting the software manually".
Feature feature_name is over drafted n times.	All licenses for the specified feature have already been checked out by other servers.	Adaptive Server enables the optional feature, even though all available licenses have been used by other servers. Contact your authorized Sybase reseller to purchase an additional license for the feature.
Warning: there is no valid license for ASE_feature and therefore feature is not initialized.	There is no license available for the configured feature.	Adaptive Server does not enable the optional feature until it can obtain a valid license. Purchase and install a license for the feature. Contact your authorized Sybase reseller.

Authorization code input error

When you purchase licenses for Sybase Adaptive Server products, you are issued a Sybase Software Asset Management Certificate. The certificate has the following information for each product:

Order Number
Feature Name
Feature Count
Software Version
Authorization Code
Product Description

This information is used by SySAM to build the license file, with new licensed features appended to the end of the file. Here is a sample license file, license.dat:

SERVER server1 ANY 4100

VENDOR SYBASE $SYBASE/$SYBASE_SYSAM/bin/SYBASEUSE_SERVERINCREMENT ASE_SERVER SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0INCREMENT ASE_JAVA SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0INCREMENT ASE_DTM SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0INCREMENT ASE_HA SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0

ASE_<FEATURE> is the feature name, such as ASE_SERVER, ASE_JAVA, etc.
12.5 is the version number.
Feature Count immediately follows the license type, PERMANENT.
SN=10001 is the Order Number.
OVERDRAFT= ### is the maximum licenses that can be checked out.
123456789123 is a 12-digit number representing the authorization code.

The authorization code is case sensitive. If you make a mistake while entering the authorization code, correct it by accessing the license file with a text editor, making the necessary changes, and saving the file.

The file is located in $SYBASE/$SYBASE_SYSAM/licenses/license.dat.

Warning!

Tampering with any portion of the licenses file other than the authorization code invalidates the license.


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