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Installation Guide Adaptive Server Enterprise for IBM RISC System/6000 AIX |
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| Chapter 10 Troubleshooting |
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| Troubleshooting SySAM |
When you start Adaptive Server with SySAM support, problems acquiring licenses or contacting the asset management software appear in the Adaptive Server error log file, lmgrd.log ($SYBASE/$SYBASE_SYSAM/log).
When you purchase licenses for Sybase Adaptive Server products, you are issued a Sybase Software Asset Management Certificate. The certificate has the following information for each product:
Order Number
Feature Name
Feature Count
Software Version
Authorization Code
Product Description
This information is used by SySAM to build the license file, with new licensed features appended to the end of the file. Here is a sample license file, license.dat:
SERVER server1 ANY 4100
VENDOR SYBASE $SYBASE/$SYBASE_SYSAM/bin/SYBASEUSE_SERVERINCREMENT ASE_SERVER SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0INCREMENT ASE_JAVA SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0INCREMENT ASE_DTM SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0INCREMENT ASE_HA SYBASE 12.5 PERMANENT 1000 123456789123 SN=10001 OVERDRAFT=10000 ck=0
ASE_<FEATURE> is the feature name, such as ASE_SERVER, ASE_JAVA, and so on.
12.5 is the version number.
Feature Count immediately follows the license type, PERMANENT.
SN=10001 is the Order Number.
OVERDRAFT= ### is the maximum licenses that can be checked out.
123456789123 is a 12-digit number representing the authorization code.
The authorization code is case sensitive. If you make a mistake while entering the authorization code, correct it by accessing the license file with a text editor, making the necessary changes, and saving the file.
The file is located in $SYBASE/$SYBASE_SYSAM/licenses/license.dat.
Warning!
Tampering with any portion of the licenses file other than the authorization code invalidates the license.
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