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Access Service User's Guide DirectConnect for AS/400

Chapter 5 Understanding the request process

Troubleshooting

Troubleshooting

You can troubleshoot processing problems by using server log and trace files.

Configuration properties control whether data is recorded in the server log file and server trace file for each logging and tracing option. To configure log and trace properties, edit the access service library configuration file.

For detailed information about access service library and access service logging and tracing properties, see Chapter 2, "Configuring the DirectConnect Access Service Library" in this manual.

For information about server logging and tracing properties and detailed information about the server log file and server trace file, see the DirectConnect Server Administration Guide.

Logging options

Log properties allow you to record information for access service administration. Logging options are controlled by the server, access service library, and access service configuration properties. Each logging option requires the configuration property name and value.

Tracing options

Trace properties allow you to record troubleshooting information for Sybase Technical Support.

Warning!

Because the server trace file does not wrap, it can grow until it consumes all available disk space. Therefore, use trace properties only when Sybase Technical Support asks you to.

For more information, see "Access service Tracing properties" .

For detailed information about how to get help, see "Sybase Technical Support" .