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Access Service User's Guide DirectConnect for AS/400

About This Book

How to get help using Sybase products

How to get help using Sybase products

Each Sybase installation that has purchased a support contract has one or more designated people who are authorized to contact Sybase Technical Support. If you cannot resolve a problem using the manuals or online help, please have the designated person contact Sybase Technical Support or the Sybase subsidiary in your area.

If you need help using a Sybase product, the following resources are available:

• Sybase Technical Support

• Sybase Professional Services

• Other sources of information

Sybase Technical Support

Sybase Technical Support provides various forms of customer assistance, including the following services:

• Identifying problems.

• Offering a fix, if available.

• Documenting software problems and enhancement suggestions in our customer support database.

• Communicating status information on open problems.

• Sharing information on new products or releases of existing products.

In addition, Sybase system engineers are available for technical assistance in various geographical territories.

The following subsections explain how to contact Sybase Technical Support and how to send log and trace files, if necessary.

You can contact Sybase Technical Support by calling (800) 8SYBASE. Before you contact Sybase Technical Support, complete these steps:

• Thoroughly review the documentation, especially all troubleshooting sections.

• Be prepared to generate a trace, if requested to do so by Technical Support.

Outside the continental United States and Canada, obtain the correct telephone numbers from your sales representative and record them for future reference.

You can send log and trace files or other documents to Sybase Technical Support using the Sybase file transfer protocol.

Using File Transfer Protocol (ftp)

• Save your trace output as an ASCII file.

• In the directory in which the file resides, type the following at the command line:

  ftp

• When prompted, provide the following information:

  • Sybase server = ftp.sybase.com

  • ID = anonymous

  • Password = your e-mail address

• Type the following:

  cd /pub/incoming/wcss

• To change to binary mode, type the following:

  bin

• Place one or more files into the directory as follows.

  • To place one file in the directory, type the following:

    put filename

  • To place multiple files in the directory, type the following:

    mput filename filename filename

    When prompted, enter Y to transfer each file.

• Notify Sybase Technical Support of the exact name of the file(s) you sent to the server. (Remember that the UNIX system is case-sensitive.

Sybase Professional Services

Sybase Professional Services offers on-site consulting and training programs to help you maximize the benefits of our products. For more information, call (303) 486-7700.

Outside the continental United States and Canada, obtain the correct telephone numbers from your sales representative and record them for future reference.

If You Have Questions About this Book

If you have any questions, comments, or suggestions about this book, contact the Sybase documentation group directly by electronic mail at:

icd_doc@sybase.com

Feel free to forward any information, comments, or questions about:

• Missing, incorrect, or unclear information

• Information you found particularly useful

• Organization or style

We will respond as promptly as possible by electronic mail. Your feedback helps us provide more accurate, detailed, and easy-to-use documentation.

Please send comments about product features, functionality, or problems to your system engineer or Sybase Technical Support.

To order additional copies of Sybase documentation, see "Document Orders" on the disclaimer page following the title page.